Terms of Service

1) Acceptance of Terms

By accessing or using the Snapgrade services, websites, or applications (the “Service”), you agree to these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2) Services

Snapgrade enables uploading documents and images for optical character recognition (“OCR”), automated analysis, teacher review, and creation of feedback and printable outputs. The Service includes our OCR subsystems and related features, integrations, and support.

3) Accounts and Eligibility

You must provide accurate account information and maintain the security of your credentials. You are responsible for all activity under your account.

4) Your Content; Ownership

“Content” means documents, images, text, annotations, and other data you or your users upload or submit. You retain all ownership rights in your Content. We do not claim ownership of your Content.

5) License to Provide the Services

You grant us a worldwide, non‑exclusive, royalty‑free license to host, process, and display your Content solely to provide, secure, maintain, and support the Service and comply with law.

6) Image-Only Improvement License (De-identified)

Purpose: To improve line segmentation and OCR accuracy in our OCR subsystems only (identifying lines, glyphs, boundaries, noise/skew). With your admin‑level permission (a setting in the Service), you grant us a limited, non‑exclusive, royalty‑free license to use de‑identified copies of uploaded image inputs (“Image Data”) solely for that purpose.

De‑identification: We remove/obfuscate direct identifiers and maintain safeguards designed to prevent reasonably foreseeable re‑identification.

Exclusions: We do not use the textual content of your documents, annotations, or personal identifiers to train or evaluate models. We do not use Image Data or Content for advertising.

Controls & Retention: Admins may enable/disable at any time. Upon disablement we cease new collection for this purpose. We retain Image Data and derived artifacts only as long as needed for the stated purpose, then delete or irreversibly aggregate.

7) No Sale or "Sharing" of Personal Data

We do not sell personal data. We do not “share” personal data for cross‑context behavioral advertising.

8) Compliance; Education Records

If you are an educational institution or subject to sector‑specific laws (e.g., FERPA), you are responsible for ensuring your use complies with those laws. Upon request, we will execute a Data Protection Addendum (“DPA”) and, where appropriate, a Student Data Privacy Addendum.

9) Acceptable Use

• Do not upload unlawful content or content you lack rights to process.
• Do not reverse engineer, probe, or disrupt the Service or models.
• Do not use the Service to develop a competing OCR/segmentation service using our outputs beyond these Terms.
• Comply with privacy, IP, and export control laws.

10) Intellectual Property

We retain all rights in the Service, including software, models, and documentation. No rights are granted except as expressly stated.

11) Beta and Experimental Features

Some features may be labeled “beta,” “preview,” or similar. They are provided “as is,” may be modified or discontinued, and are excluded from service level commitments.

12) Fees and Billing

You agree to pay fees according to the ordering document or plan. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law.

13) Term; Suspension; Termination

These Terms remain in effect while you use the Service. We may suspend or terminate for material breaches, security risks, non‑payment, or unlawful use. You may terminate by closing your account, subject to fees owed. Upon termination, we will delete or return Content per our retention policy and law, except where retention is required.

14) Confidentiality

Each party will protect the other’s Confidential Information and use it only as permitted by these Terms.

15) Privacy; Data Protection; Cross-Border Transfers (Singapore PDPA)

Our Privacy Policy describes our personal data practices. We implement appropriate technical and organizational measures. You acknowledge that personal data may be transferred and processed outside Singapore to provide the Service; we will ensure a comparable standard of protection in accordance with section 26 of the Personal Data Protection Act 2012 and applicable regulations.

PDPA Roles: For processing your Content to provide the Service, we act as your data intermediary and will comply with the Protection and Retention Limitation Obligations. For the optional de‑identified Image Data improvement program (if enabled), we act as an organization determining the purposes and means of that limited processing. Further details are set out in our DPA.

16) Warranties and Disclaimers

You warrant you have all rights necessary to submit Content and grant the licenses herein. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT.

18) Indemnification

You will indemnify and hold us harmless from claims arising from your Content, your use of the Service in violation of these Terms, or your violation of law.

19) Changes

We may update these Terms from time to time. Material changes will be communicated to you; continued use after the effective date constitutes acceptance.

20) Governing Law; Dispute Resolution (Singapore)

These Terms are governed by the laws of Singapore. Any dispute shall be finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) under the SIAC Rules. Seat: Singapore. Tribunal: one arbitrator. Language: English. Either party may seek interim or injunctive relief from the courts of Singapore to protect Confidential Information or intellectual property.

21) Export Controls and Sanctions

You represent that you are not prohibited from using the Service by applicable export control or sanctions laws.